Privacy Policy.

01Overview

Claimant Route (“Claimant Route,” “we,” “us,” or “our”) operates a business-to-business platform that structures, verifies and routes auto accident claimant acquisition on behalf of partner law firms and claims organizations. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices available to you.

By using this website or submitting information through our forms, you agree to the practices described in this Policy. If you do not agree, please do not use the site or submit information to us.

02Information We Collect

We collect information in the following ways:

• Information you provide directly — such as firm or company name, contact name, email address, phone number, territory, monthly case capacity and any message content submitted through our consultation request form.
• Automatically collected information — such as IP address, browser type, device information, pages visited and referring URLs, collected through standard web server logs and, where enabled, analytics tools.
• Communications — records of calls, emails or messages you exchange with our partnerships team.

03How We Use It

We use the information we collect to:

• Respond to consultation requests and evaluate potential partnerships;
• Operate, maintain and improve our website and acquisition platform;
• Communicate with partner firms about onboarding, claim routing and account matters;
• Comply with legal obligations and enforce our Terms of Service; and
• Detect, investigate and prevent fraudulent or unauthorized activity.

We do not sell the personal information of website visitors or partner firm contacts to third parties.

04How We Share It

We may share information with:

• Service providers who support our operations, such as form processing, spreadsheet and workflow tools, hosting, and email delivery — bound by confidentiality obligations and only permitted to use the information to provide services to us;
• Partner law firms and claims organizations, but only in connection with a specific claimant referral and only as authorized under our routing agreements — this Policy does not apply to how a partner firm subsequently handles a claimant’s information once received, which is governed by that firm’s own privacy practices;
• Legal and regulatory authorities where required by law, subpoena, or to protect the rights, property or safety of Claimant Route, our partners, or others.

05Claimant Data

Where Claimant Route processes information about individual auto accident claimants on behalf of a partner firm during the routing and verification process, that information is handled as part of a business service relationship with the partner firm, not a direct consumer relationship with Claimant Route. Claimants seeking information about how their data was collected or used should contact the referring or receiving firm directly; we will assist partner firms in responding to such inquiries where required by applicable law.

06Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, understand site usage and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain site functionality.

07Data Security

We maintain administrative, technical and physical safeguards aligned with industry practices (including SOC 2-aligned handling procedures) designed to protect information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08Retention

We retain information for as long as necessary to fulfill the purposes described in this Policy, maintain accurate business and partnership records, and comply with legal, accounting or reporting obligations, after which it is securely deleted or anonymized.

09Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

10Children’s Privacy

Our website and services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the website after changes take effect constitutes acceptance of the revised Policy.

12Contact Us

Questions about this Privacy Policy can be directed to official@claimantroute.com or +1 (775) 469-4073.