Claimant Route began as a simple frustration: too many valid claims were dying in the gaps between intake, adjusters and attorneys. So we mapped the route and automated the hand-offs.
Our founders spent a decade split between claims operations and personal injury law — and kept seeing the same failure pattern: claimants with strong cases losing weeks to slow intake, mismatched attorneys, or paperwork nobody chased down.
Claimant Route was built to remove that friction entirely. Every claim gets scored, routed, and actively navigated by a real person until it reaches resolution — no dead ends, no dropped hand-offs.
Today the platform routes thousands of auto accident claimants a year, backed by a growing bench of vetted partner firms nationwide.
Built as an internal routing tool for one regional law firm.
First 20 partner firms onboarded to the routing engine.
Deepened auto injury specialization and grew the partner network into new states.
Live in 32 states with a 96% partner acceptance rate.
Every partner firm goes through a real onboarding conversation — not a signup form. We learn your practice areas, your capacity, and what a well-matched case looks like to you.
That upfront work is why partner firms stay with us: the cases that arrive already fit the criteria they defined.
Every file has an owner and a next step. If a hand-off stalls, our navigators escalate before the claimant even notices.
Claimants and partners see the same route status. No black boxes, no “we’ll follow up.”
Consent, disclosure and data handling are engineered into the workflow — not bolted on after the fact.
Software routes the claim; a named navigator is accountable for it reaching the finish line.
Every firm and adjuster in our network is reviewed on outcomes, responsiveness and claimant feedback.
We optimize for the fastest route that’s still the strongest one — never the other way around.