Compliance Standards.

01Our Approach

Claimant Route was built around the idea that acquisition should be rigorous, not just fast. Every claimant we route moves through a documented, auditable process, and every partner firm we onboard is reviewed for how it will use that claim once received. This page summarizes the compliance principles that shape our platform — it is a description of our practices, not a substitute for independent legal advice specific to your firm or jurisdiction.

02Attorney Advertising & Referral Rules

Auto accident claimant acquisition sits at the intersection of marketing, referral and legal-services regulation, which varies by state bar. We structure our acquisition and routing processes to align with generally applicable attorney advertising and referral rules, including:

• Avoiding direct solicitation practices prohibited in a partner firm’s jurisdiction;
• Supporting clear disclosure of how a claimant was connected to a firm, where required;
• Structuring fee arrangements with partner firms as acquisition service fees rather than prohibited fee-splitting with non-lawyers; and
• Reviewing jurisdiction-specific referral restrictions with each partner firm during onboarding.

Partner firms remain independently responsible for their own compliance with the rules of professional conduct in their jurisdiction, including any obligations specific to how they engage a claimant after a case is routed to them.

03Outreach & Telemarketing

Where our acquisition channels involve phone or SMS contact with prospective claimants, we structure that outreach to align with applicable telemarketing and consumer-contact regulations, including consent and do-not-call practices. Opt-out requests are honored promptly.

04Data Handling

Claim and claimant information is handled under SOC 2-aligned practices: access is limited to what a given step in the routing process requires, transfers between intake, verification and delivery are logged, and consent is documented at the point of intake. See our Privacy Policy for full detail on how information is collected, used and shared.

05Partner Onboarding Review

Before a firm receives its first routed claimant, our partnerships team reviews:

• The firm’s licensing and good standing in its stated jurisdiction(s);
• Its case acceptance criteria and how claimant data will be used once received; and
• Its intake process, to confirm routed claimants will be handled promptly and appropriately.

06State-by-State Variation

Rules governing attorney referrals, advertising and telemarketing differ by state and are updated periodically by state bars and regulators. We review our processes against these changes on an ongoing basis and adjust routing criteria for affected jurisdictions as needed. Partner firms are encouraged to raise jurisdiction-specific questions with our team at any time.

07Reporting a Concern

If you believe a claim was routed, marketed or handled in a way that raises a compliance concern, contact us using the details below. We investigate all reports and will follow up directly.

08Contact Us

Compliance questions can be directed to official@claimantroute.com or +1 (775) 469-4073.